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For Timepiece repairs,
Under the Lifetime Warranty, Victorinox will repair or replace the product at its discretion. In cases where specific parts for your model are no longer available, comparable parts will be used. If the product cannot be repaired, Victorinox reserves the right to replace it with an identical or equivalent model. Upon such replacement, the original remaining warranty period will continue to be in effect for the replacement product.
If the repair of the product is not covered by the Victorinox Lifetime Warranty, Victorinox or the Victorinox Service Center will contact you with an estimate of costs for the repair and return shipping.
Getting the service you need on your travel gear item is easy! Simply follow the instructions below for your preferred method:
Use our Service Center Finder to locate the closest service center to you: Travel Gear Service Center Finder
Please Note: If there are no service centers within driving distance you will need to ship your bag to your preferred location.
Click here to access the Repair form
Please Note: Victorinox nor the Service Center Partner are responsible for items lost in transit to or from the Service Center before and after the necessary repairs have been made.
Please Note: If a repair center is within driving distance you can drop off your bag at your preferred location.
Please Note: Victorinox nor the service center partner are responsible for items not directly received in store.
Repair Timeline: All repairs done at a Victorinox Service Center are performed to restore the bag to a functioning capability. Please allow approximately 3 weeks for repairs to be completed. If additional communication is necessary, the Service Center or a Victorinox customer service representative will contact you using the information provided on the repair form
If you are returning to this site to view the status of an existing repair, please enter your email address and order number or, if you are one of our retail customers or a Victorinox Store, enter your store number, and click the search button.
